Order to Cash Process Leader
4 days ago
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. With 125,000+ people across 30+ countries, we are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Our purpose is to pursue a world that works better for people.
We serve leading enterprises, including the Fortune Global 500, with deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Description
We invite applications for the role of Order to Cash Process Leader. As a key member of our team, you will work on strict deadlines in a high-pressure business environment while being a good team player and have led a team size of 20 to 25 people.
Responsibilities
- Validate Purchase Order requests from to bill orders
- Investigate discrepancies in POs and invoices with disputes
- Manage Order to Cash related to collections and dispute management, implementing & adhering to strategy
- Interact with end customers via calls and emails for collecting pass due amounts
- Meet collections numbers/targets (monthly/ quarterly/ yearly)
- Customer and Country/Regional FD Relationship Management through email, fax, and conference calls
- Participate in governance meetings at country / region level Closely work with the team and ensure right collaboration with team members properly to meet deliverables and motivate & help them to develop process standards
- Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
- Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution
Qualifications
- B.Com graduation (MBA - Finance preferred)
- Relevant work experience in Order to Cash
What We Offer
At Genpact, we are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, please visit our website.
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