
Ecommerce Business Operations Manager
2 days ago
Job Description:
We are seeking an experienced Operations Specialist to join our team. In this role, you will be responsible for managing challenging projects across multiple teams and locations.
The ideal candidate will be enthusiastic about working closely with sellers, seller support, customer service, sales, and 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute/short-term issues.
You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on our platform.
Key Responsibilities:
- Develop analytical models to assess problems, solutions, and impact on business
- Understand a business problem, available data, and identify statistical techniques for solution
- Responsible for giving insights to management for strategic planning
Reporting:
- Own design, development, automation, and maintenance of ongoing metrics, reports, analyses, dashboards on key drivers of our business
- Partner with operations/business teams to consult, develop, and implement KPIs, automated reporting/process solutions, and data infrastructure improvements to meet business needs
- Enable effective decision-making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Required Skills and Qualifications:
- 2+ years of data-driven business operations processes experience
- Bachelor's degree
- Knowledge of SQL
Benefits:
Our inclusive culture empowers employees to deliver the best results for customers. We are committed to providing a supportive and collaborative work environment.
Preferred Qualifications:
- Knowledge of SQL
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