Operational Team Lead

6 hours ago

Kota, Rajasthan, India beBeeTeam Full time ₹ 5,00,000 - ₹ 8,00,000

Job Title: Operational Team Lead

We are seeking an experienced Operational Team Lead to manage a high-performing team and drive operational excellence.

  • Lead a team of professionals to achieve desired outcomes and optimize resource utilization.
  • Ensure team member productivity, accuracy, and effectiveness.
  • Develop and mentor team members through leadership and training.
  • Daily workflow management to ensure maximum capacity to the project pool.
  • Effective operations management by overcoming daily hurdles.
  • Constant communication with the US offices through calls and emails.
  • Prepare accurate reports & submit timely to the desired recipients.
  • Perform random quality checks on volumes processed by the team members.
  • Conduct daily meetings with team & provide timely process updates to maintain quality.
  • Anticipating client's needs and preparing reports.
  • Review QC feedbacks and devise ways to improve quality of the team.
Required Skills and Qualifications:
  • Graduate or master's with any stream is must.
  • Strong oral & written English communications skills with problem solving ability.
  • Good networking skills across the organization to get things done.
  • Training skills to conduct process, refresher & basic soft skills training.
  • Ability to create a challenging, fast paced team-oriented environment.
  • 5-7 years of work experience in managing team at BPO/KPO.
  • Ability to de-stress the work environment under pressure.
  • Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet.
  • Ability to learn quickly & teach members on process nuances.
  • Knowledge of financial services and class action and mass tort is good to have.
  • Ability to interact with confidence with US internal & external customers.
  • Candidate with experience into legal process domain will be of advantage.
  • Ability to review reports & take actions based on data.
  • Ability to manage change.
Benefits:

If he/she is performing good in the current role, may grow Sr.Team Leader , Assistant Manager or Ops Manager

Others:

Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.

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