Enterprise Mac Systems Specialist

5 days ago


Bengaluru, Karnataka, India Aryaka Full time

As a key member of our team at Aryaka, we are seeking a highly skilled Mac Expert to join our System Administrator Technician team. This role is ideal for an individual with a strong background in providing comprehensive support for Mac laptops, possessing expertise in JAMF and Apple Business Manager.

Responsibilities:

  • Administer and provide technical support for users and laptops with a focus on Mac, including troubleshooting hardware and software issues, system configurations, and user account management.
  • Administer and maintain JAMF and Apple Business Manager to ensure efficient deployment and management of Apple devices within the organization.
  • Install, configure, and update software applications across Mac and Windows platforms.
  • Support Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
  • Troubleshoot and resolve networking issues, including LAN, WAN, and wireless connectivity.
  • Document and maintain system configurations, procedures, and user guides.
  • Collaborate with cross-functional teams to implement technology solutions and optimize system performance.
  • Prioritize and manage IT support tickets, ensuring timely resolution and escalation when necessary.

Requirements:

  • Minimum of 5 years of experience providing technical support and administration for Macintosh systems in an enterprise environment.
  • Proficiency in JAMF and Apple Business Manager for Mac device management and deployment.
  • Demonstrated experience administration and troubleshooting complex IT servers, applications, and services.
  • Strong knowledge of software and hardware installation and configuration.
  • Professional experience with Windows operating systems, networking protocols, and Microsoft 365 suite.
  • Knowledge of IT security best practices and compliance standards, including GDPR and PCI.
  • Previous experience using a ticketing system, such as Jira, ServiceNow, or Zendesk, for IT support management.
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with users at all levels of the organization.
  • Strong problem-solving abilities and a proactive approach to resolving technical issues.

Preferred Qualifications:

  • Experience with virtualization technologies, such as VMware or Proxmox.
  • Familiarity with scripting languages, such as PowerShell or Bash.
  • Okta, JIRA, or telephony experience is a plus.
  • Apple Certified Support Professional (ACSP) or JAMF Certified Associate certification is a plus.

What We Offer:

  • A fast-paced, team-oriented environment with opportunities for growth and development.
  • A competitive salary and comprehensive benefits package.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional service.

What We Are Looking For:

  • A motivated and experienced Mac Expert who is passionate about delivering exceptional service.
  • An individual who is able to work independently and collaboratively in a fast-paced environment.
  • A team player who is committed to delivering high-quality results and exceeding customer expectations.


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