Enterprise Mac Systems Specialist
5 days ago
As a key member of our team at Aryaka, we are seeking a highly skilled Mac Expert to join our System Administrator Technician team. This role is ideal for an individual with a strong background in providing comprehensive support for Mac laptops, possessing expertise in JAMF and Apple Business Manager.
Responsibilities:
- Administer and provide technical support for users and laptops with a focus on Mac, including troubleshooting hardware and software issues, system configurations, and user account management.
- Administer and maintain JAMF and Apple Business Manager to ensure efficient deployment and management of Apple devices within the organization.
- Install, configure, and update software applications across Mac and Windows platforms.
- Support Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
- Troubleshoot and resolve networking issues, including LAN, WAN, and wireless connectivity.
- Document and maintain system configurations, procedures, and user guides.
- Collaborate with cross-functional teams to implement technology solutions and optimize system performance.
- Prioritize and manage IT support tickets, ensuring timely resolution and escalation when necessary.
Requirements:
- Minimum of 5 years of experience providing technical support and administration for Macintosh systems in an enterprise environment.
- Proficiency in JAMF and Apple Business Manager for Mac device management and deployment.
- Demonstrated experience administration and troubleshooting complex IT servers, applications, and services.
- Strong knowledge of software and hardware installation and configuration.
- Professional experience with Windows operating systems, networking protocols, and Microsoft 365 suite.
- Knowledge of IT security best practices and compliance standards, including GDPR and PCI.
- Previous experience using a ticketing system, such as Jira, ServiceNow, or Zendesk, for IT support management.
- Excellent communication skills, both written and verbal, with the ability to effectively interact with users at all levels of the organization.
- Strong problem-solving abilities and a proactive approach to resolving technical issues.
Preferred Qualifications:
- Experience with virtualization technologies, such as VMware or Proxmox.
- Familiarity with scripting languages, such as PowerShell or Bash.
- Okta, JIRA, or telephony experience is a plus.
- Apple Certified Support Professional (ACSP) or JAMF Certified Associate certification is a plus.
What We Offer:
- A fast-paced, team-oriented environment with opportunities for growth and development.
- A competitive salary and comprehensive benefits package.
- The chance to work with a talented team of professionals who are passionate about delivering exceptional service.
What We Are Looking For:
- A motivated and experienced Mac Expert who is passionate about delivering exceptional service.
- An individual who is able to work independently and collaboratively in a fast-paced environment.
- A team player who is committed to delivering high-quality results and exceeding customer expectations.
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