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Customer Relationship Manager

4 weeks ago


Surat, Gujarat, India Ananta Resource Management Full time
Job Title: CRM Executive

As a CRM Executive at Ananta Resource Management, you will play a crucial role in managing customer relationships through various communication channels. Your primary responsibility will be to engage with customers, address their inquiries, resolve issues, and provide information about our products and services, ensuring a high level of customer satisfaction.

Key Responsibilities:Voice Responsibilities:
  • Customer Engagement: Handle inbound and outbound calls to assist customers with their queries and provide support.
  • Issue Resolution: Address customer complaints and issues effectively, ensuring timely resolution.
  • Sales Support: Promote products and services during calls, upselling where appropriate.
Non-Voice Responsibilities:
  • Email and Chat Support: Respond to customer inquiries through email and chat platforms in a timely manner.
  • Documentation: Maintain accurate records of customer interactions and feedback in the CRM system.
  • Data Entry: Input customer information and updates into the database, ensuring accuracy and confidentiality.

This role requires a strong customer service focus, excellent communication skills, and the ability to work in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.