High-Performing Client Success Specialist

3 days ago

Rajahmundry, Andhra Pradesh, India beBeeClientService Full time ₹ 12,00,000 - ₹ 20,00,000
Senior Client Service Executive

Our organization is seeking a highly skilled Senior Client Service Executive to play a key role in delivering exceptional client experiences. This executive will be responsible for developing and maintaining strong relationships with clients, ensuring timely and successful delivery of projects, and collaborating with internal teams to achieve business objectives.

Key Responsibilities:

  • Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.
  • Develop and maintain trusting relationships with clients through regular communication and proactive issue resolution.
  • Serve as the primary point of contact for all client inquiries, requests, and concerns.
  • Work closely with internal teams to ensure seamless project execution and timely delivery of deliverables.
  • Coordinate project timelines, budgets, and deliverables to meet client expectations.
  • Collaborate with cross-functional teams to conceptualize and develop content calendars, pitches, and campaigns.
  • Provide regular updates to clients on project status and progress.
  • Quality check and posting on social media platforms.
  • Assist managers in prioritizing tasks and maintaining timelines and schedules.
  • Prioritize tasks across various brands to ensure timely and accurate delivery of client work.
  • Promptly respond to emails and phone calls from clients.
  • Stay up-to-date on industry trends and best practices to create innovative solutions.
  • Conduct market research and analysis to understand target audience demographics, preferences, and behavior.
  • Research new technologies and methodologies to inspire creative breakthroughs.
  • Ensure timely collection of data and inputs from functional teams for social media and brand analysis report creation.
  • Assist in creating reports for social media and brand analysis.
  • Create & update weekly JSRs.
  • Follow internal TATs, tasks prioritization, and timely delivery of work.
  • Manage invoicing and follow-up on payments.
  • Maintain relevant trackers with accurate information.

Requirements:

  • Excellent communication and relationship-building skills.
  • Ability to effectively manage multiple client relationships.
  • Strong organizational and time management skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Knowledge of industry trends and best practices.
  • Experience with social media and brand analysis reporting.

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