Chief Crisis Manager

7 days ago

Kolkata Delhi Mumbai, India beBeeExecutive Full time US$ 15,00,000 - US$ 20,00,000
Job Title: Executive Director, Global Command Centres

Job Description:

  • This role is critical in enhancing resiliency plans and managing business disruptions to minimize impact on customers, the firm, and the market.
  • As an Executive Director, you will lead with ownership and precision, focusing on incident management and operational resilience.
  • You will be responsible for leading the APAC Global Command Centre, ensuring regional teams have support and leadership.
  • You will represent the centre in APAC crisis management committees and forums.

Key Responsibilities:

  1. Orchestrate incident resolution with minimal business impact.
  2. Act as the voice of the Global Command Centre during high-profile incidents.
  3. Develop a global team and lead people development practices across the region.
  4. Lead business response coordination across Operations, Client Service, and Product for high-profile incidents.
  5. Collaborate with Technology, vendors, and stakeholders to assess severity and scope of events.
  6. Issue executive communication to senior stakeholders and operating committee members.
  7. Develop policies, procedures, and performance standards aligned with regulatory and control standards.
  8. Contribute to an inclusive culture, enhance team member engagement, and mentor diverse talent.
  9. Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines.

Required Qualifications:

  • Strong leadership experience in incident management and remediation with a solid record of career growth.
  • Strategic thinker with strong technical skills, creative problem-solving, and diplomacy skills to influence cross-organizationally.
  • Excellent and effective communication and presentation skills with an eye for detail.

Preferred Qualifications:

  • Bachelors Degree in a Relevant Field
  • Proficiency in metrics design tools like Excel, Tableau, and Alteryx

About the Role:

The ideal candidate will have a proven track record of leading teams and driving business outcomes in a fast-paced environment.

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.

Please note that this role is a full-time position with a permanent employment contract.

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