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System Engineer

3 weeks ago

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About This Role

We're seeking a proactive and client-focused professional to join our technology team.

This role requires not only strong expertise in Microsoft technologies, Azure Active Directory, Intune, security, and migrations, but also excellent communication and client-handling skills to ensure a seamless IT experience for teams and stakeholders.

Main ResponsibilitiesMicrosoft Ecosystem & Security
  • Implement, operate, and maintain Azure Active Directory and Intune.
  • Configure and support Azure Single Sign-On integrations.
  • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
  • Manage patch updates, compliance, preventative maintenance, and optimization.
Migrations & Infrastructure
  • Lead and execute Windows, email, and cloud migrations.
  • Design, implement, and support enterprise infrastructure solutions.
  • Manage upgrades, performance optimization, and capacity planning.
Helpdesk & Global IT Support
  • Provide L1–L3 support across systems, networks, and databases.
  • Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
  • Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
  • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
IT Asset & Lifecycle Management
  • Manage IT asset inventory, ensuring accurate records.
  • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
Operations & Continuous Improvements
  • Conduct system monitoring, reporting & auditing.
  • Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
  • Integrate automation to streamline IT processes and enhance efficiency.
  • Apply IT operations best practices, ensuring user satisfaction and reliability.
  • Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
  • Implement monitoring and alerting for proactive issue resolution.
  • Create playbooks and documentation for Ops and Support teams.
Design, Deploy & Manage Teams Environment
  • Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
  • Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
  • Configure and manage Teams policies, compliance, governance, and lifecycle management.
Voice & Collaboration Engineering
  • Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
  • Configure SBCs (Session Border Controllers) and ensure PSTN integration.
  • Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).