Reservations Ambassador

The Reservations Coordinator plays a pivotal role in ensuring seamless guest experiences. As part of our dedicated reservations team, you will be responsible for maximizing guest satisfaction and comfort.

This dynamic role involves working closely with colleagues to deliver exceptional service, resolve issues promptly, and contribute to the overall success of our hotel initiatives.

• Support the smooth operation of the reservations department, prioritizing tasks to achieve optimal results.
• Collaborate with the team to address guest inquiries and concerns, fostering strong relationships through effective communication.
• Take ownership of duties and tasks assigned, ensuring timely completion and maintaining high standards of professionalism.
• Contribute to departmental objectives, where targets are consistently met or exceeded.
• Work collaboratively with immediate reports to optimize productivity, inventory control, and performance levels.
• Promote a positive company culture while adhering to all legislative requirements and best practices.

• Previous experience in reservations is advantageous but not essential.
• Demonstrate a hands-on approach with a commitment to delivering exceptional guest service.
• Exhibit creative problem-solving skills, taking ownership of duties and tasks assigned.
• Maintain personal integrity, upholding excellence in a demanding environment.
• Experience working with IT systems on various platforms is beneficial.
• Excellent communication skills are required.

By joining our team, you will have the opportunity to develop your skills and contribute to the success of our hotel.