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3 days ago
Job Title:
Support Specialist
Job Description:
We are seeking a highly skilled Support Specialist to join our team. The successful candidate will have experience in big data environments and be proficient in Apache Spark, Druid, and Trino.
Key Responsibilities:
- Monitor Spark jobs and supervise data ingestion pipelines in Druid.
- Provide Level 1 production support for query execution through Trino, investigate job failures, carry out initial root cause analysis, and perform first-level troubleshooting.
- Document issues beyond the scope of L1 and escalate promptly to L2 and L3 teams for seamless resolution.
- Work extensively with enterprise monitoring and alerting tools such as Grafana, Prometheus, or Splunk to identify system performance bottlenecks and failures in real-time.
- Maintain shift-based monitoring, ensuring round-the-clock availability of the platform, and prepare and update knowledge base articles and standard operating procedures for recurring issues.
Requirements:
- Solid background in production support, application support, or big data support.
- Proven expertise in Apache Spark and either Druid or Trino.
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