Big Data Technical Support Specialist

3 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title:

Support Specialist

Job Description:

We are seeking a highly skilled Support Specialist to join our team. The successful candidate will have experience in big data environments and be proficient in Apache Spark, Druid, and Trino.

Key Responsibilities:

  • Monitor Spark jobs and supervise data ingestion pipelines in Druid.
  • Provide Level 1 production support for query execution through Trino, investigate job failures, carry out initial root cause analysis, and perform first-level troubleshooting.
  • Document issues beyond the scope of L1 and escalate promptly to L2 and L3 teams for seamless resolution.
  • Work extensively with enterprise monitoring and alerting tools such as Grafana, Prometheus, or Splunk to identify system performance bottlenecks and failures in real-time.
  • Maintain shift-based monitoring, ensuring round-the-clock availability of the platform, and prepare and update knowledge base articles and standard operating procedures for recurring issues.

Requirements:

  • Solid background in production support, application support, or big data support.
  • Proven expertise in Apache Spark and either Druid or Trino.

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