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Academic Guidance Specialist

2 weeks ago

Bengaluru, Karnataka, India Estero Education Services Full time

About Estero Education Services

We are a New Zealand-registered education consultancy specialising in international student recruitment and university collaborations.

Our mission is to provide personalized guidance to students, matching them with universities and programs that align with their academic strengths, career aspirations, and personal goals.

Role Overview

We are seeking an Academic Guidance Specialist – New Zealand Higher Education to support students in identifying their ideal universities and programs.

This role involves providing one-on-one career counselling, managing student inquiries, and ensuring a seamless application process to international institutions.

Key Responsibilities

Student Counselling & Career Guidance

  • Provide expert advice to students and their families about study options in New Zealand, including courses, universities, scholarships, and career pathways.
  • Assess students' academic backgrounds, interests, and career goals to recommend the best-fit programs and institutions.
  • Guide students on university applications, personal statements, and admission requirements.
  • Offer counselling not only to new graduates but also to working professionals seeking career shifts or further study abroad opportunities.

Student Relationship Management

  • Build strong relationships with students through regular follow-ups, ensuring consistent support throughout the application and admission process.
  • Maintain and update student databases, tracking leads and applications to maximize conversion rates.
  • Address face-to-face, phone, and email inquiries promptly and professionally.

University & Stakeholder Engagement

  • Serve as a bridge between students and New Zealand university representatives, ensuring smooth communication.
  • Collaborate with internal teams to organize student fairs, university webinars, and promotional events.
  • Provide feedback to the marketing team about student interests and program demand to strengthen Estero's outreach.

Administrative & Technical Support

  • Ensure accurate data entry into CRM systems for efficient tracking of student progress.
  • Prepare counselling reports, application summaries, and conversion statistics for internal use.
  • Assist in event planning and execution, including school/university visits and education fairs.

Key Requirements

  • Bachelor's degree from a recognized institution (Master's degree preferred but not required).
  • Excellent communication skills - strong English proficiency in writing, speaking, and presenting.
  • Client relationship experience is highly desirable - previous roles in sales, HR, or marketing will be an advantage.
  • Knowledge of New Zealand's higher education sector and admission processes is preferred.
  • Strong interpersonal skills - patient, friendly, and empathetic in dealing with students and parents.
  • Multitasking abilities and excellent organisational skills.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM tools.

Why Work With Us?

  • Be a part of a global mission - helping students achieve their international education goals.
  • GAIN expertise in New Zealand's higher education system by working with top-tier universities and academic leaders.
  • Develop your counselling skills through hands-on experience and training.
  • Collaborate with a passionate team - working across borders to create impactful student outcomes.
  • Career growth opportunities - in an organisation expanding its global footprint.