Senior Experience Management Professional

6 days ago


Mumbai, Maharashtra, India Zill Consulting Full time
About Zill Consulting

Zill Consulting is a leading provider of Experience Management (XM) solutions, serving top companies worldwide. Our team helps clients connect with and learn from their customers through best-in-class XM programs.

Job Summary

We are seeking an experienced XM Implementation Consultant to join our team. As a key member of our consulting team, you will work closely with clients to design, deploy, and optimize XM solutions that drive business impact and technology returns.

Responsibilities
  • Quickly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  • Serve as the main point of contact for clients during implementation and manage the project to completion.
  • Design and document functional and technical requirements, and help scope projects by understanding timelines and work.
  • Solve complex technical implementations both independently and in a team environment.

Our ideal candidate has 5+ years of experience as an Implementation consultant, with a strong background in technical consulting, customer success, or a similar client-facing role in the technology sector. They should have familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly. Strong foundational knowledge in data analytics and interpretation is also required. Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.

Qualifications & Requirements
  • Bachelor's degree in business, Computer Science, Information Systems, or a related field; a master's degree is preferred.
  • Exceptional verbal and written communication skills, with the ability to explain technical details to a non-technical audience.
  • Robust problem-solving abilities, analytical skills, and a detail-oriented mindset.
  • Agility in learning and adapting to new technologies and changes in a rapidly evolving industry.

Estimated salary: $90,000 - $110,000 per year, depending on location and experience.



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