Business Process Optimization Specialist

5 days ago


India Growel Softech Pvt. Ltd. Full time

Job Overview

We are seeking a highly skilled Business Process Optimization Specialist to join our team at Growel Softech Pvt. Ltd. The successful candidate will have experience working with ServiceNow and a strong understanding of Agile frameworks.

About the Role:

  • Collaborate with developers, architects, and QA teams to ensure accurate implementation of requirements.
  • Work closely with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions.
  • Translate business needs into functional specifications for ServiceNow configurations, enhancements, and integrations.
  • Conduct gap analysis to identify areas for process improvement within ServiceNow.

Responsibilities:

  • Assist in the configuration of ServiceNow modules, including ITSM, ITOM, CSM, HRSD, and CMDB as required.
  • Define and optimize ServiceNow workflows, catalog items, and forms to align with business needs.
  • Provide input on ServiceNow UI/UX enhancements to improve user experience.
  • Work with ServiceNow development teams to validate that solutions meet business and technical requirements.

Requirements:

  • ServiceNow Knowledge & Experience: 4 years of experience as a Business Analyst working with ServiceNow platform.
  • Strong understanding of ServiceNow ITSM processes (Incident, Problem, Change, Request, Knowledge Management).
  • Experience working with CSM, ITOM, HRSD, CMDB, or other ServiceNow modules is a plus.


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