Business Process Optimization Specialist
5 days ago
Job Overview
We are seeking a highly skilled Business Process Optimization Specialist to join our team at Growel Softech Pvt. Ltd. The successful candidate will have experience working with ServiceNow and a strong understanding of Agile frameworks.
About the Role:
- Collaborate with developers, architects, and QA teams to ensure accurate implementation of requirements.
- Work closely with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions.
- Translate business needs into functional specifications for ServiceNow configurations, enhancements, and integrations.
- Conduct gap analysis to identify areas for process improvement within ServiceNow.
Responsibilities:
- Assist in the configuration of ServiceNow modules, including ITSM, ITOM, CSM, HRSD, and CMDB as required.
- Define and optimize ServiceNow workflows, catalog items, and forms to align with business needs.
- Provide input on ServiceNow UI/UX enhancements to improve user experience.
- Work with ServiceNow development teams to validate that solutions meet business and technical requirements.
Requirements:
- ServiceNow Knowledge & Experience: 4 years of experience as a Business Analyst working with ServiceNow platform.
- Strong understanding of ServiceNow ITSM processes (Incident, Problem, Change, Request, Knowledge Management).
- Experience working with CSM, ITOM, HRSD, CMDB, or other ServiceNow modules is a plus.
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