BT Developer

2 weeks ago


Bengaluru, Karnataka, India Diligent Full time
About Us

Diligent is a global leader in modern governance, providing innovative SaaS solutions across governance, risk, compliance, audit, and ESG. Our mission is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability.

Job Description

We are seeking a highly skilled BT Developer to join our Business Technology (BT) group. The BT group is a team of analysts, engineers, and leaders responsible for enterprise systems and technology across the organization.

Key Responsibilities:
  • Administer, optimize, and automate our RingCentral (NICE InContact CXOne) cloud contact center and cloud softphones.
  • Develop key integrations between Salesforce Service Cloud and other applications.
  • Support escalation, requirements gathering, and strategic planning.
  • Collaborate with cross-functional teams and business stakeholders to understand objectives and provide technical solutions.
  • Manage integrations between Salesforce and other applications.
  • Set up and administer contact center features, such as omnichannel routing, workforce optimization, quality management (QM), reporting, and analytics.
Requirements:
  • Proven experience as a Salesforce Developer with a focus on Service Cloud customization and development.
  • Strong understanding of customer service processes and best practices.
  • Ability to reason and think logically.
  • Strong attention to detail in regard to project planning and documentation.
  • Excellent organizational skills.
What We Offer
  • A flexible work environment.
  • Comprehensive health benefits.
  • Meeting-free days.
  • Generous time-off policy.
  • Wellness programs.

We are committed to providing a diverse and inclusive work environment. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.


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