Global Background Verification Specialist

4 days ago

Mount Abu, Rajasthan, India beBeeBackground Full time ₹ 10,20,000 - ₹ 12,15,000
Program Manager Job Overview

About the Role:

We are seeking a highly organized and strategic Program Manager to oversee and drive successful delivery of background verification programs for clients.

This role requires excellent project management skills, ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements and continuously optimizing processes to improve service quality and efficiency.

Key Responsibilities

  • Lead and oversee lifecycle of client-specific background verification programs.
  • Develop and implement strategies for efficient execution of verification projects, ensuring alignment with company goals and client expectations.
  • Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope and efficiently.
  • Collaborate with internal teams (operations, HR, compliance, IT etc.) to ensure smooth program execution.
  • Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.
  • Facilitate regular project status meetings, track progress and ensure action items are completed.
  • Continuously evaluate current workflows and identify areas for improvement in program delivery.
  • Implement process improvements to enhance efficiency, accuracy and scalability.
  • Standardize best practices across different client programs and regions.
  • Ensure that all background checks and verifications comply with relevant legal, regulatory and company policies.
  • Stay up to date with industry best practices and legal requirements to ensure compliance.
  • Develop risk mitigation plans and manage challenges related to data security, client confidentiality and compliance.
  • Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy and cost.
  • Provide regular reporting to senior management, offering insights into program performance and areas for improvement.
  • Conduct post-project reviews to capture lessons learned and drive continuous improvement.

Requirements

  • Minimum 3 years experience in program management, project management or operations, preferably in background verification, HR or compliance-related industry.
  • Proven track record of managing large, complex projects and cross-functional teams.
  • Experience in client-facing roles, with ability to manage relationships and negotiate effectively.
  • Graduate/ PG from Tier1/2 (in tech or MBA) preferred.
  • Strong project management skills, with experience managing timelines, resources and budgets.
  • Excellent communication and interpersonal skills, with ability to work with diverse teams and clients.
  • Ability to prioritize and manage multiple projects simultaneously in fast-paced environment.
  • Strong problem-solving skills and solutions-oriented mindset.
  • Knowledge of background verification processes, compliance regulations and industry best practices.
  • Proficient in project management tools.
  • Experience with automation tools and technologies used in background verification processes.
  • Knowledge of data privacy laws and how they impact background verification practices.
  • Experience in background check industry or HR tech is a strong plus.

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