Cloud Infrastructure Solutions Architect

2 days ago

Coimbatore, Tamil Nadu, India beBeeCloudEngineering Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Job Title: Cloud Infrastructure Engineering Lead

Job Description:

We are seeking an experienced Cloud Infrastructure Engineering Lead to oversee our mission-critical cloud infrastructure. This role involves providing 24/7 managed support for these environments, overseeing a team and ensuring the customer SLA exceeds the benchmark.

This role requires working closely with the DevOps and engineering teams by providing inputs and suggestions.

Responsibilities:
  • Build relationships with partners to find opportunities.
  • Ensure customer SLA is met always.
  • Resolve issues holistically by focusing on the complete problem.
  • Review tickets and escalate to management when required.
  • Oversee a team of Cloud Engineers and provide technical expertise and guidance where necessary.
  • Act as the L3 in case of escalations and resolve issues using a hands-on approach.
  • Interact with customers via tickets, calls, emails and periodic sync-up calls.
  • Evaluate team member performance periodically and provide feedback to the team and HR.
Required Skills and Qualifications:
  • 10+ years of experience with a proven track record of providing L3 technical support with a cloud-first data center or a cloud support services organization.
  • In-depth knowledge of cloud, containers, virtualization and its supporting technology and concepts.
  • Hands-on knowledge of Linux, MySQL, Vmware/KVM and any on-prem cloud technology.
  • In-depth experience with monitoring systems (Prometheus/Nagios/Zabbix/SolarWinds/ManageEngine etc.).
  • Good working knowledge of Storage, Networking, Backup and Bash.
  • Excellent communication skills with clear verbal and written articulation.
  • Experience in handling a team of minimum 4 people in this role.
  • Relevant bachelor's degree.
  • 10+ years of experience.
Benefits:

Our company offers a competitive salary package that includes bonuses, paid time off, health insurance and retirement benefits.

Others:

As a Cloud Infrastructure Engineering Lead, you will have the opportunity to work with a talented team of engineers and contribute to the development of cutting-edge cloud solutions.

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