Social Media Community Builder

2 days ago

Allahabad, Uttar Pradesh, India beBeeCommunity Full time ₹ 11,00,000 - ₹ 14,30,000
Effective Community Manager Wanted

We're seeking a skilled and proactive Community Manager to join our team. In this role, you'll be responsible for managing our online presence across social platforms—building authentic relationships, managing our online reputation, and ensuring a positive and engaging brand presence.

Responsibilities:
  • Actively engage with followers by responding to comments, messages, and mentions across platforms in a timely and brand-consistent manner.
  • Foster a helpful, friendly, and interactive online community by starting conversations, answering queries, and acknowledging feedback.
  • Monitor customer reviews and user sentiment across social media platforms like Facebook, Twitter, Instagram, and more.
  • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
  • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
  • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
  • Work with the Social Media team to implement effective strategies and performance measurement.
Requirements:
  • 1–3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24, Google Alerts).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.

Keywords: Community

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