Operations Management Position

2 days ago


Rajkot, Gujarat, India beBeeContactCentre Full time ₹ 50,00,000 - ₹ 75,00,000
Job Overview

We are seeking an experienced Operations Manager to oversee the management of bank staff and outsourced personnel.

This key role requires a seasoned professional with expertise in contact centre operations, vendor management, billing, and sales target achievement.

  • In-depth knowledge of inbound and outbound contact centre functions is essential for success in this position.
  • Experience in cross-selling, sales targets, service level management, escalation handling, and complaint resolution is required.
  • A good understanding of training and quality assurance, including NPS metrics, is crucial for effective team management.

This role also involves managing inbound emails and chat teams, as well as collaborating with trainers to enhance staff performance.

Note: A minimum of 5 years' experience in contact centre operations and a graduate or post-graduate degree in any specialization are required for this position.



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