Quality Assurance Specialist

4 days ago

Gulbarga, Karnataka, India beBeeAudit Full time ₹ 10,00,000 - ₹ 15,00,000

**Job Overview:**

We are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the quality of sales calls and providing feedback to our advisors.

The successful candidate will have a strong understanding of consultative sales processes and excellent analytical and observation skills.

You will also be proficient in using call monitoring tools and CRM software, with experience in a similar role within a sales-oriented call center.

Main Responsibilities:

  • Quality Audit Professional: Conduct thorough audits of sales calls to identify areas for improvement.
  • Feedback Delivery: Provide constructive feedback to advisors on their performance.
  • Document Management: Maintain accurate records of audit findings and recommendations.
  • Process Improvement: Collaborate with the training team to develop coaching programs based on audit results.

Requirements:

  • Bachelor's Degree: Or equivalent experience in a relevant field.
  • Experience: 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
  • Skill Set: Strong understanding of consultative sales processes, excellent analytical and observation skills, effective communication and feedback delivery, proficiency in using call monitoring tools and CRM software.

Familiarity with EdTech industry standards is a plus.

Key Skills:

Quality Assurance Auditing

Consultative Sales Process Knowledge

Critical Thinking

Coaching and Development

Tech Skills:

MS Office applications like Excel, PowerPoint, etc.

Reporting skills for formulating and basic automation, trend analysis using Excel

Working knowledge of Salesforce is an added plus.

**What We Offer:**

A dynamic work environment, opportunities for growth and development, and a competitive salary package.

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