Senior Financial Services Manager
2 weeks ago
Job Summary: We are seeking a highly skilled Senior Financial Services Manager to lead our Outbound Customer Call Centre team. The ideal candidate will have a proven track record in managing high-performing teams and driving sales growth through effective customer engagement strategies.
Key Responsibilities:
- Develop and implement sales strategies to drive revenue growth and customer acquisition.
- Lead a team of customer service representatives to ensure exceptional customer experience and high-quality sales interactions.
- Collaborate with cross-functional teams to design and optimize sales processes and infrastructure.
- Monitor and analyse sales performance data to identify areas for improvement and implement data-driven solutions.
- Establish and maintain strong relationships with stakeholders to drive business growth and customer satisfaction.
Requirements:
- 5-7 years of experience in call centre management and sales leadership.
- Proven track record of driving sales growth and customer acquisition.
- Exceptional leadership and communication skills.
- Ability to analyse sales performance data and implement data-driven solutions.
- Strong stakeholder engagement and relationship-building skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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