Service Operations Planner

1 week ago


Panjim, Goa, India Rentokil Initial Full time

About Rentokil Initial

Rentokil Initial is a global leading service provider with a strong presence in India. Our team of experts is dedicated to delivering exceptional customer service and solutions to clients across various industries.

Job Title: Service Planner

About the Role:

The Service Planner is a critical member of our branch team, accountable for planning, scheduling, and managing our technicians' time to maximize profitability and productivity. This role requires strong organizational skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

  • To ensure efficient planning and scheduling of our technicians' time, maximizing productivity and profitability.
  • To collaborate with the Sales and Service teams to accommodate urgent service appointments and communicate changes to affected customers.
  • To maintain accurate records of service data, including consumption, TOS, and customer feedback.
  • To support the transition from paper-based to digital planning, visit documents, and ensure documentation integrity.
  • To review service reports with the Operations Manager, highlighting areas of concern, such as critical backlogs and weekly trends.

Requirements:

  • Minimum graduation with 1 to 3 years of relevant experience in managing a team.
  • Basic computer skills, including reporting and work management.
  • Excellent communication skills, including phone communication with external customers and internal colleagues.
  • Knowledge of the branch territory and ability to work in a dynamic service environment.

What You Can Expect:

At Rentokil Initial, we value our employees and offer a range of benefits, including a safe and inclusive work environment, opportunities for learning and development, and a commitment to innovation and excellence.


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