Senior Sourcing Manager

1 week ago

Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time
About the Role

The Communications Technology Services organization at ADCI - Karnataka - A66 is seeking a highly motivated Senior Sourcing & Vendor Manager to support Internet Service Provider (ISP) carrier relationship management for APAC-based vendors.

Key Responsibilities
  • Serve as the primary point of contact for day-to-day interactions with a portfolio of telecommunications vendors.
  • Conducts formal monthly and quarterly business reviews (MBR/QBRs) with vendors and Amazon leadership.
  • Generates and reports vendor performance data against established Key Performance Indicators (KPIs)
  • Identify key activities, set strategic direction, and establishes potential development opportunities for the Global Vendor Management program.
  • Closely monitor vendor performance against contractual SLAs, identifying any SLA breaches or missed targets, initiating the appropriate financial recourse mechanisms such as service credits or liquidated damages as specified in the vendor contracts, and escalating issues and exercising contractual rights to ensure vendors are held accountable for failing to meet their SLA commitments.
  • Lead efforts to root cause resolve any vendor performance anomalies or exceptions.
  • Interact with internal incident management teams to develop automated methods for collecting and analyzing circuit metrics, as well as standardize circuit outage and network availability reporting.
A Day in the Life
  • Collects and inputs vendor performance data from various stakeholder groups and tools into a vendor performance workbook.
  • Initiates vendor disputes related to SLA infractions to obtain service credits and follows through to dispute resolution.
  • Supports onboarding and maintenance of supplier escalation matrices.
  • Manages voice and data circuit detail governance, reconciles inventory discrepancies, and evaluates circuit contract term expirations to partner closely with ISPs to drive cost optimization opportunities.
  • Drives vendor agreement to Amazon key terms and conditions on MTSA and Wireline Service Schedules
  • Tracks and reports updates on key program initiatives.
About the Team

Communications and Technology Services (CTS) is an organization defined by two core teams, Strategic IP Services (SIPS) and Cabling Infrastructure Technology (CIT), our mission is to transform telecommunications and cabling infrastructure services for IT Services (ITS) by relentlessly pursuing excellence in every aspect of our business. We seek to create an environment where Amazonians thrive on our support. We envision not just a service provider to our customers, but a strategic partner in our customers' success stories, driving value, reducing complexities, and setting new benchmarks in customer experience and satisfaction.

BASIC QUALIFICATIONS

  • 5+ years of developing, negotiating and executing business agreements experience
  • 5+ years of professional or military experience
  • Bachelor's degree
  • Experience developing strategies that influence leadership decisions at the organizational level
  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

  • Experience interpreting data and making business recommendations
  • Experience identifying, negotiating, and executing complex legal agreements

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