Remote Audio Visual Technician

9 hours ago

Anand, Gujarat, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

**Job Title:** Technical Support Engineer

 

**Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts.

**Key Responsibilities:

  • Manage the scheduling, modification, and cancellation of white glove conferences and webcasts.
  • Administer the associated service Outlook mailbox.
  • Analyze performance and usage metrics.
  • Resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Document training and troubleshooting procedures.

**Video Call and Webcast Support:

  • Verify that video endpoints are operational.
  • Respond to incident requests during active calls and webcasts.
  • Support webcast events by creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.
  • Manage streaming Video on Demand Services:
  • Organize streaming VOD directories for users.
  • Manage user groups and multimedia storage on the network.
  • Troubleshoot issues related to uploaded VOD content.
  • Provide training on new and existing video technologies.
  • Offer streaming metrics and analytics for hosted videos.

**Commissioning Services:

  • Configure Cisco Video Conferencing Codecs and streaming encoders.
  • Test endpoints and network devices.
  • Backup configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Conduct room testing, certification, and troubleshooting.

**Application Support:

  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Escalate critical issues to Level 3 engineering.
  • Assist users with application usage and remote training.
  • Manage support tickets within the ticketing system.
  • Administer access requests and maintain support documentation.

**Qualifications:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Knowledge of Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong analytical and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.

**Preferred Skills:

  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.

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