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Product Solution Strategist
3 weeks ago
The role of Product Solutions Manager involves bridging the gap between customer needs and product development teams. This includes leading customer-facing workshops, delivering training, capturing business and technical requirements, guiding solution design, and championing customer perspectives throughout the product lifecycle.
As a Product Solutions Manager, you will play a critical role in shaping product offerings to meet customer needs. You will stay in touch with strategic customers, ensuring we understand their needs and deliver value through our products. You will also push new business and support ongoing pre-sale activities such as discovery, RFP/RFI/RFQ, and proposals.
You will collaborate closely with sales teams and other functions, including corporate, R&D, and support.
Key ResponsibilitiesCustomer Engagement & Discovery- Lead customer workshops to capture needs, constraints, operational context, and success criteria.
- Gather and document customer requirements, translating them into clear, actionable product and technical specifications.
- Showcase product capabilities and guide customers through relevant use cases to maximize adoption and value realization, plan and lead customer training activities.
- Support proposal development in collaboration with Sales and Pre-Sales, tailoring solutions to government client needs and priorities.
- Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
- Actively participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions, ensuring customer needs are accurately represented and prioritized.
- Contribute to project delivery planning, working with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
- Review and assess Change Requests (CRs) for feasibility, impact, and alignment with the product roadmap.
- Help prioritize customer requests in partnership with Product Management and R&D, balancing customer value with delivery capacity.
- Support the development team with issue root cause analysis to ensure timely resolution and maintain product quality.
- Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
- Develop comprehensive knowledge regarding how to use the product, capable of delivering operational and methodology training for the customers.
- Collaborate across teams – acting as the voice of the customer within Product, Engineering, and Delivery organizations.
- Strong familiarity with Telecom / Telephony / Cellular / Analytics Domain and IP network technologies, with deep expertise.
- Hands-on experience in SIGINT collection systems within Intelligence, Security, or Cyber domains is a strong advantage.
- Proven experience in customer-facing solution roles such as Product Manager, Solution Consultant, or Pre-Sales Engineer.
- Ability to translate technical concepts into business value and vice versa.
- Experience working with Agile teams, participating in sprint planning, and backlog grooming – advantage.
- Experience in training & documentation creation or as a technical instructor – nice to have.
- Bachelor's degree in computer science, Engineering, or a related field.
- Excellent English skills.
- Customer-centric mindset with a passion for delivering value.
- Strategic thinker who can also execute tactically.
- Adaptable and comfortable in dynamic, fast-changing environments.
- Skilled at building trust and credibility with diverse stakeholders.
- Strong analytical and problem-solving abilities.
