Customer Service Professional
2 weeks ago
Job Summary
The DBS Consumer Banking Group is seeking a skilled Customer Service Professional to execute all aspects related to branch operations in a timely and effective manner. This role requires ensuring effective customer service, achieving own targets, and supporting the achievement of the branch target through effective upselling and cross-selling to customers.
Key Responsibilities
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance.
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to customers.
- Support the branch operations officer in book-keeping and maintenance of documents.
Requirements
- 2-4 years Banking Experience
- Graduate preferably Banking/Commerce
Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients.
- Responsible
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
Technical Competencies
- Good Computer Knowledge
Work Relationship
- Team player
- Self-motivated and takes initiative
Company Culture
DBS is committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
Expected Behaviors
- Ensure Customer Focus by Delighting Customers & Reduce Complaints
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation
- Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
- Maintain the Highest Standards of Honesty and Integrity.
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