Dream Holiday Planner

We are seeking a highly skilled and experienced holiday operations professional to manage travel products and services.

The ideal candidate will have a strong understanding of the travel industry, excellent communication and interpersonal skills, and the ability to build rapport with customers and colleagues.

Key Responsibilities:

• Design comprehensive and personalized holiday itineraries incorporating hotels, flights, activities, and local experiences based on customer preferences.
• Manage hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
• Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
• Communicate effectively with customers addressing their queries and concerns promptly and professionally.
• Handle customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction.
• Bulk up with vendors hotels airlines local partners to secure competitive rates and high-quality service delivery.
• Stay updated on travel trends destinations and industry regulations.
• Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

Requirements:

• 3-4 years of experience in holiday operations or a related field.
• Experience in handling hotel bookings flight confirmations and travel itineraries.
• Strong understanding of travel products and services flights hotels activities etc.
• Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
• Ability to problem-solve and handle customer escalations professionally.
• Proficiency in travel booking systems and MS Office Suite.
• Passion for travel and a strong understanding of customer service principles.

What We Offer:

• A dynamic and fast-paced work environment.
• Opportunities for professional growth and development.
• A collaborative and supportive team culture.
• Competitive compensation package.