
Digital Systems Manager
2 weeks ago
IT Operations Manager Role Overview
As an IT Operations Manager, you will play a crucial role in ensuring the seamless functioning of our organization's information systems. Your primary responsibility will be to oversee all daily IT operations for a multi-site environment, guaranteeing stability, integrity, and efficient operation of our systems.
Key Responsibilities:
- Oversight of all daily IT operations for a multi-site environment
- Development and implementation of standardized IT policies and procedures to ensure consistency and security across all locations
- Management of the complete IT procurement lifecycle for the entire organization, including identifying needs, evaluating options, negotiating with suppliers, and processing purchases of hardware and software
- Leadership, mentorship, and management of a distributed team of IT consultants, fostering a culture of high performance, continuous learning, and excellent customer service across all offices
- Direct vendor management activities, building strong relationships and ensuring service level agreements (SLAs) are met and value is maximized
- Service as the final escalation point for complex technical issues affecting our consultants and client-facing operations
- Drive strategic initiatives to automate and streamline IT processes, leveraging APIs and scripting to boost efficiency for a remote workforce
- Collaboration with practice leaders and office managers to understand their technological needs and align IT strategy with business goals
- Generation and presentation of comprehensive reports on IT performance, project status, and team productivity to management
For this challenging role, we require individuals with the following qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 5+ years of proven experience in IT Operations Management, preferably within a professional services environment
- Demonstrated experience in leading and managing a distributed or multi-site IT team
- Strong expertise in IT procurement, vendor management, and contract negotiation
- In-depth knowledge of IT infrastructure, including networking, hardware/software support, and security principles for a mobile workforce
- Exceptional organizational, project management, and leadership capabilities
- Ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders
The following skills would be beneficial for this role:
- Professional certifications (e.g., ITIL, PMP, CompTIA Network+)
- Advanced knowledge of scripting and automation using tools like Python or PowerShell
- Familiarity with cloud infrastructure platforms such as GCP, AWS, or Azure and Google Workspace, Mobile Device Management solutions
We offer the opportunity to work with a talented team and grow your career in a dynamic industry.
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