Senior Quality Assurance Specialist
12 hours ago
We are seeking an experienced Senior Quality Assurance Specialist to lead our service assurance initiatives and maintain high-quality support services across various projects.
The ideal candidate will have overall 5+ years of experience in Quality Management, preferably 2+ years in Data Annotation space. They should be able to design/deploy service quality frameworks, monitor business indicators, and create robust controls frameworks.
- Design/Deploy Service Quality framework for enhancing process efficiency and improve quality.
- Ability to understand, define & monitor the business indicators (Lagging & Leading Indicators).
- Sound understanding of Early Warning system(s) and be able to design as per business need.
- Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework.
- Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans.
Key qualifications include an MBA or PG degree in Business Administration/Engineering, minimum 10 years of experience in service quality, project management, and quality management systems for service industries.
Responsibilities:
- Develop and implement service quality frameworks to enhance process efficiency and improve quality.
- Monitor and analyze business indicators to identify areas for improvement.
- Design and implement early warning systems to ensure timely detection of potential issues.
- Perform risk and controls assessments to identify areas for improvement.
- Develop and implement process health dashboards and reports to track key performance indicators.
Requirements:
- MBA or PG degree in Business Administration/Engineering.
- Minimum 10 years of experience in service quality, project management, and quality management systems for service industries.
- Strong understanding of quality management principles and practices.
- Excellent analytical and problem-solving skills.
- Ability to work independently and as part of a team.
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