Global Security Operations Center Lead

1 month ago


Hyderabad, Telangana, India Pinkerton Full time

Job Summary:

The GSOC Lead Operator will play a critical role in ensuring the safety and security of Pinkerton's global clients. This individual will be responsible for monitoring and analyzing various systems and sources to detect potential risks and threats. They will also be responsible for coordinating corporate response and overseeing quality control and oversight for all production, support, and staffing functions.

Key Responsibilities:

  • Represent Pinkerton's core values of integrity, vigilance, and excellence.
  • Assist company personnel in all concerns related to safety and security for corporate locations around the globe.
  • Conduct ongoing review of multiple systems and sources to detect potential risks.
  • Notify and coordinate corporate response by distribution of advisories and other communications.
  • Oversee quality control and oversight for all production, support, and staffing functions in conjunction with the India Supervisors.
  • Detect, analyze, and alert others of any incidents which may impact the client's people, products, property, or brand image.
  • Perform all other duties as assigned.

Requirements:

  • Associate degree or two years of equivalent work experience within military, law enforcement, government, or corporate security with experience in a security operations center, security systems including alarm monitoring, electronic access control, and CCTV.
  • Excellent customer service skills.
  • Effective written and verbal communication skills.
  • Able to read, write, and speak clearly in English.
  • Ability to multi-task in a fast-paced, at times stressed work environment.
  • Comfortable with high-tech work environment and constant learning of new tools and innovations.
  • Computer skills; Microsoft Office.

Working Conditions:

  • Exposure to sensitive and confidential information.
  • Regular computer usage.
  • Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers.
  • Occasional reaching and lifting of small objects and operating office equipment.
  • Ability to adjust focus between close and distance vision.
  • Flexibility to work all shifts, and willingness to assist the team with overtime when needed.

Additional Information:

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.



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