US Healthcare Customer Claims Resolutions Specialist

1 week ago


Mumbai, Maharashtra, India beBeeAccount Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Client Partner

This role is for an Accounts Receivable Specialist, primarily responsible for managing and resolving outstanding claims for US healthcare customers through direct communication.

Key Responsibilities:
  • Perform thorough pre-call analysis to verify claim status by contacting payers or utilizing IVR/web portal services.
  • Ensure meticulous documentation on client software, providing a clear audit trail for future reference and facilitating the submission of necessary documentation to insurance companies.
  • Accurately record after-call actions and conduct post-call analysis to ensure effective claim follow-up.
  • Resolve inquiries, requests, and complaints through calling, striving for first-point resolution for all customer inquiries.
  • Provide accurate product/service information by researching available documentation, including authorization details, nursing notes, medical documentation on client systems, and interpreting Explanation of Benefits (EOBs) prior to making calls.
Required Skills:
  • Fluent verbal communication abilities and strong call center expertise.
  • Knowledge of denials management and A/R fundamentals is preferred.
  • Basic working knowledge of computers.
  • Ability to research and interpret complex medical and financial documentation.
Qualifications:
  • Relevant experience in accounts receivable follow-up / denial management for US healthcare customers.
  • Prior experience in a medical billing company and using medical billing software will be an advantage.


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