Senior Branch Operations Manager

3 days ago

Guntur, Andhra Pradesh, India beBeeGeneral Full time ₹ 1,00,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking an experienced and dynamic General Manager to oversee the operations, strategy execution, and team management at a branch level.

This senior role is critical to ensuring operational excellence, driving guest satisfaction, and achieving business targets across properties.

Key Responsibilities

  • Develop and execute branch-level operational strategies in alignment with our vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management

  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience

  • Ensure exceptional guest experiences by upholding our service standards and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.

Vendor and Stakeholder Management

  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management

  • Oversee property budgets and monitor expenditures to ensure adherence to financial plans.
  • Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards

  • Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Conduct regular audits to maintain quality and operational consistency across properties.

Business Growth and Development

  • Identify opportunities for improving property performance and guest occupancy rates.
  • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.
  • A bachelor's or master's degree in Hospitality Management, Business Administration, or a related field is preferred.

What We Offer

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

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