Senior Leadership Position

10 hours ago


Dombivli, Maharashtra, India beBeeLeader Full time ₹ 18,00,000 - ₹ 25,00,000
Job Overview

This is a senior leadership position responsible for overseeing and directing a team of IT support technicians.

The successful candidate will be empowered to drive business growth through efficient service delivery, workload management, and technical guidance.

  • Key Responsibilities:

Team Management:

Direct and oversee a team of IT support technicians to ensure smooth operations and efficient service delivery.

Workload Management:

Distribute workload, prioritize tasks, and ensure timely resolution of support requests.

Technical Guidance:

Provide technical guidance and support to team members for effective issue resolution.

Training and Development:

Train new team members on company policies, procedures, and technical skills.

Performance Monitoring:

Monitor team performance and implement strategies for efficiency and productivity.

Conflict Resolution:

Resolve conflicts within the team and between stakeholders.

Communication:

Communicate effectively with team members, management, and stakeholders.

Process Improvement:

Implement process improvements for efficiency, productivity, and user satisfaction.

Problem Resolution:

Collaborate to diagnose and resolve technical issues.

Compliance:

Ensure adherence to company policies, procedures, and industry standards.

Documentation:

Maintain accurate documentation of IT support processes.

Continuous Learning:

Stay updated on latest technologies and trends in IT support.

Required Skills and Qualifications:

Educational Qualification:

  • Engineering Diploma/BE Degree /B.Tech

Certifications (Good to Have):

  • ITIL V4
  • Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate

Technical Skills:

  • Azure AD & On-prem management
  • Intune - Policy creation & implementation
  • Windows Server Management
  • MDE & compliance management
  • Qualys tool in vulnerability management
  • VLAN & Network troubleshooting
  • Netskope cloud proxy solution
  • DLP
  • Audit management like ISO 27001, PCIDSS etc


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