
Senior Leadership Position
10 hours ago
This is a senior leadership position responsible for overseeing and directing a team of IT support technicians.
The successful candidate will be empowered to drive business growth through efficient service delivery, workload management, and technical guidance.
- Key Responsibilities:
Team Management:
Direct and oversee a team of IT support technicians to ensure smooth operations and efficient service delivery.
Workload Management:
Distribute workload, prioritize tasks, and ensure timely resolution of support requests.
Technical Guidance:
Provide technical guidance and support to team members for effective issue resolution.
Training and Development:
Train new team members on company policies, procedures, and technical skills.
Performance Monitoring:
Monitor team performance and implement strategies for efficiency and productivity.
Conflict Resolution:
Resolve conflicts within the team and between stakeholders.
Communication:
Communicate effectively with team members, management, and stakeholders.
Process Improvement:
Implement process improvements for efficiency, productivity, and user satisfaction.
Problem Resolution:
Collaborate to diagnose and resolve technical issues.
Compliance:
Ensure adherence to company policies, procedures, and industry standards.
Documentation:
Maintain accurate documentation of IT support processes.
Continuous Learning:
Stay updated on latest technologies and trends in IT support.
Required Skills and Qualifications:
Educational Qualification:
- Engineering Diploma/BE Degree /B.Tech
Certifications (Good to Have):
- ITIL V4
- Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate
Technical Skills:
- Azure AD & On-prem management
- Intune - Policy creation & implementation
- Windows Server Management
- MDE & compliance management
- Qualys tool in vulnerability management
- VLAN & Network troubleshooting
- Netskope cloud proxy solution
- DLP
- Audit management like ISO 27001, PCIDSS etc
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