Virtualization Support Specialist
2 days ago
The VMware Cloud Foundation (VCF) Division is a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
Our team enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.
As a first-year Technical Support Engineer - Level 3, you will undergo a substantial skills development & learning program and expand your VMware virtualization technologies in order to help our customers troubleshoot, understand, and overcome challenges in their IT infrastructure.
You will work independently to resolve Customer issues and support the management team in overall development of the team. You will engage regularly with the engineering team(s) in order to bring value to customers, and to resolve politically and technically escalated issues.
You will be responsible for resolving customer technical issues, supporting the team and the support operation. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges and enjoys supporting colleagues.
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