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Technical Project Manager

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Job Title: IT Support Specialist

","
  • The IT Service Supervisor is responsible for the day-to-day oversight of their assigned team members and the assistance of additional services team members.
  • The role requires ensuring the tools supporting the desktop environment and user experience are of high quality.
  • The IT Service Supervisor acts as technical lead for the service team, planning, and implementing service initiatives that align support services with the firm's strategic plan.
","Responsibilities
  • Sustain appropriate service level agreements for the IT services team
  • Maintain documentation for policies and procedures related to all service and support efforts
  • Under the guidance of the IT leadership team - Design and implement future support offerings and modalities
  • Ensure compliance of IT-related policies and procedures throughout the IT Services Team
  • Support monitoring, analysis, and optimization of the firm's service offerings
  • Under the guidance of the IT leadership team - Appropriately prioritize both IT projects and day-to-day operations
","Skills and Qualifications
  • Bachelor's degree in Information Technology or a related field
  • Minimum of 7-10 years hands-on service experience
  • CISA certified preferred
  • Proven successful execution/completion of technology projects
  • Experience with Windows 10 management technologies
  • Experience with Microsoft Office 365 technologies
  • Experience or understanding of Microsoft Azure and Microsoft Intune
  • Proficiency with operating systems, including Windows 10 and MAC operating systems
  • Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems
  • A+ and/or MOS certification and other industry recognized advanced certifications
  • Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy, and SurePrep
  • Ability to lift 50 lbs
","Requirements
  • Excellent interpersonal, written, and oral communication skills
  • Demonstrated managerial and mentoring abilities
  • Naturally self-motivated and detail-oriented
  • Resourceful and innovative problem-solving abilities
  • Passion for technology service and interest in exploring new methodologies
  • Willingness to travel to remote offices and industry events as needed
  • Ability to be flexible with work schedule hours to ensure successful completion of projects
","Our firm values teamwork, client service excellence, and continuous professional growth. We empower our staff with innovative tools and solutions to address clients' needs. The ideal candidate will possess excellent communication skills, proven project management abilities, and a passion for technology service."],