Cloud Solutions Expert

5 days ago

Delhi Hyderabad Secunderabad Telangana, India beBeeCloud Full time US$ 60,000 - US$ 1,20,000
Job Role

We seek a Cloud Support Specialist to deliver exceptional technical assistance for cloud-based solutions, addressing customer inquiries and troubleshooting issues to ensure optimal performance and satisfaction.

Main Responsibilities
  • Provide in-depth support for cloud applications and services.
  • Troubleshoot and resolve complex customer issues related to cloud technologies.
  • Assist customers with deploying and configuring cloud solutions.
  • Document and track support issues using ticketing systems.
  • Collaborate with product and engineering teams to enhance service reliability and performance.
  • Educate customers on best practices for cloud usage and optimization.
Necessary Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or relevant field.
  • Strong understanding of cloud computing concepts (AWS, Azure, Google Cloud).
  • Familiarity with virtualization technologies (VMware, Hyper-V).
  • Basic knowledge of networking concepts (DNS, TCP/IP, VPN).
  • Experience with scripting languages (Python, Bash) is a plus.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication skills, both written and verbal.

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