Senior Digital Transformation Manager

1 month ago


Pune, Maharashtra, India exl Full time
Job Overview

The Senior Digital Transformation Manager will be responsible for leading the development and implementation of digital transformation strategies that enhance customer experience.

About the Role

We are seeking a highly experienced professional to lead our Digital Transformation team in Noida. As a Senior Digital Transformation Manager, you will play a key role in shaping our digital future and driving business growth through innovative solutions.

Key Responsibilities
  • Develop intent and utterance-based logics and interaction flows on conversational AI platforms such as Amelia, Lex, or Dialogflow, Watson, or similar platforms.
  • Design and develop REST APIs to enhance customer experience.
  • Work closely with the Digital Transformation team to ensure compliance with company and IT procedures, policies, and documentation requirements.
  • Provide post-implementation support to all changes and keep the project manager and product committee informed of task accomplishment, issues, and status.
Requirements
  • Strong experience in developing NLP-based intent classification, routing, and treatment of customer interactions.
  • Excellent communication and presentation skills.
  • Self-motivated, team player, action-oriented, process-driven, and conceptual thinking.
  • Change Management skills, Innovative thinker, Quick and agile learner.
Benefits

This is a permanent position based in Noida, India. We offer an attractive salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on qualifications and experience.



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