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1 week ago
This is a critical role for supporting bespoke applications across key business areas, requiring strong analytical and problem-solving skills, excellent communication abilities, and experience with ITSM tools.
Job Description:- Support the development and maintenance of bespoke applications in Trading, Operations, Invoicing, Credit, and Legal areas.
The ideal candidate will be able to think on their feet, manage competing priorities, and remain effective under pressure.
Required Skills and Qualifications:- Proven experience working with bespoke business applications.
- Strong analytical and problem-solving skills.
- Excellent communication and user-focused approach.
- Familiarity with ITSM tools such as ServiceDesk Plus or similar.
- Logical thinker with a proactive approach to problem-solving.
- A relevant degree in Information Systems, computing studies, IT or other related fields.
- A minimum of 3-5 years of experience as Application Support Analyst or a similar role.
- Experience of supporting business critical applications and customer-facing web applications.
- Stay informed on key system developments and communicate relevant changes and enhancements to the stakeholders.
- Collaborate with team members to identify and implement process improvements, automation opportunities, and self-service capabilities that reduce support volume.
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