Career Advancement Position

7 days ago

Thrissur, Kerala, India beBeeDetail Full time ₹ 42,000 - ₹ 35,00,000

Key Role:

  • Customer Success Intern: This is a key position within our organization where you will be responsible for managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

Key Responsibilities:

  1. Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  2. Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  3. Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  4. Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  5. Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  6. Create and maintain support documentation to streamline common and recurring questions.
  7. Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  8. Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.
Key Requirements:
  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
What We're Looking For:
  • Proactive Agent: You take initiative, make decisions, and tackle challenges proactively.
  • Communication Expert: You communicate with clarity, professionalism, and empathy.
  • Problem Solver: You have a keen eye for detail and excel at solving problems.
  • Technology Enthusiast:You are comfortable with Google Sheets and eager to learn new software tools.
  • Team Player: You collaborate enthusiastically and are always eager to learn and grow.

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