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Network Engineer

4 weeks ago

Chennai, Tamil Nadu, India Comcast Corporation Full time

Job Summary

We are seeking a highly skilled Network Engineer to join our team at Comcast Corporation. As a key member of our project teams, you will be responsible for troubleshooting operational issues, providing technical solutions to operational problems, and implementing new products and services.

Core Responsibilities

Troubleshooting and Escalation:

  • Utilize your knowledge of Managed DWDM Optical Networks to troubleshoot technical problems and participate in the on-call rotation for transport escalations.

Support and Collaboration:

  • Assist DevOps Engineers, Field Service Engineers, and Service Partners to ensure seamless collaboration and support.
  • Collaborate with internal product development teams to recommend enhancements and drive innovation.

Documentation and Feedback:

  • Review and disseminate Field Service Bulletins (FSB) and Internal Service Bulletins (ISB) to ensure timely and accurate information.
  • Validate and provide feedback on network stability events to ensure continuous improvement.

Job Requirements:

Technical Expertise:

  • Experience configuring, managing, and troubleshooting Ciena and Nokia transport equipment is essential.
  • Strong understanding of Cisco and Juniper routers and their fundamentals is required.
  • Knowledge of network protocols relevant to optical transport, such as OTN and DWDM, is necessary.
  • Strong understanding of fibre optic technologies applicable to Ciena or Nokia networks is required.
  • Ability to provide on-call support to the Divisions, Commercial, and Data Center teams to resolve network events is essential.

Fault Management:

  • Proficiency in fault detection, isolation, and resolution for Ciena and Nokia networks is required.

Documentation and Communication Skills:

  • Strong documentation skills to ensure all network changes and fault remediation steps are recorded are essential.
  • Excellent written and verbal communication skills for effective collaboration and customer interaction are required.

Leadership and Collaboration:

  • Ability to guide and train team members effectively is required.
  • Ability to work in a collaborative environment and foster teamwork among stakeholders is essential.

Stress Management and Decision-Making:

  • Ability to handle stressful situations during maintenance activities and solve complex technical issues under time constraints is required.
  • Capacity to make timely and accurate assessments of complex situations and execute decisions independently is essential.

Comcast Values:

  • Understand our Operating Principles and make them the guidelines for how you do your job.
  • Own the customer experience and think and act in ways that put our customers first.
  • Know your stuff and be enthusiastic learners, users, and advocates of our game-changing technology, products, and services.
  • Win as a team and make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System and join huddles, make call backs, and help us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion and diversity.
  • Do what's right for each other, our customers, investors, and our communities.