Frontend Technical Leader

4 days ago

Bhavnagar, Gujarat, India beBeeFrontend Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity: Frontend Support Lead

We are seeking a highly skilled Frontend Support Lead to join our team. As a key member, you will be responsible for managing frontend-related support tickets, providing technical expertise, and leading a small team of frontend support executives.

Key Responsibilities:

  • Ticket Management: Analyze, prioritize, and distribute tasks to team members based on skillset and urgency, ensuring timely resolution and high-quality support delivery.
  • Technical Expertise: Provide hands-on support for HTML5, CSS3, jQuery, WordPress issues, troubleshoot and debug efficiently, assist team members with complex problems and provide technical guidance.
  • Team Leadership: Mentor and guide a small team of frontend support executives, monitor progress, provide performance feedback, ensure adherence to processes and quality standards.

Client Communication: Communicate effectively with clients to gather requirements, provide updates, ensure customer satisfaction with clear, professional correspondence.

Required Skills:

  • Strong command of HTML5, CSS3, jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.

Preferred Qualifications:

  • Prior experience in a support or ticket-based environment.
  • Knowledge of JavaScript frameworks (React, Angular, Vue) is beneficial.
  • Familiarity with project management tools like Trello, Jira, or Zoho.

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