Service Delivery Excellence Manager

6 days ago


Gurgaon, Haryana, India Lilly Full time
Job Summary:

We are seeking an experienced Service Delivery Excellence Manager to join our Tech@Lilly team. As a leader in the organization, this role will lead a team of service-oriented engineers to maintain automation products, platforms, and components within business expectations. The ideal candidate will have a strong background in reliability engineering and monitoring practices, environments, and tools. Experience with ITIL v4 processes, framework, and tools that support it is also essential.

Key Responsibilities:
- Resolve complex issues, implement enhancements, and modernize automation capabilities using leadership and technical skills.
- Partner with global counterparts to own and lead process, people, and technology to maintain application uptime/performance, resolving critical issues and managing system defects and enhancements.
- Engage with business partners, vendors, and Tech@Lilly partners to enhance stability and reduce manual effort across service operations.

Requirements:
- Bachelor's Degree in Computer Science, Information Technology or related technical field.
- More than 8 years of total experience and at least 5+ years experience in Full Stack Software Engineering or relevant IT field.

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