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Senior Customer Experience Specialist

1 month ago

Malappuram, Kerala, India Mantras2Success Full time
About the Role

Mantras2Success is seeking a seasoned Customer Service Lead to join our dynamic team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and chat.

Key Responsibilities
  • Manage Customer Inquiries: Handle customer inquiries, complaints, and feedback in a timely and professional manner.
  • Resolve Issues: Investigate and resolve customer issues within defined service level agreements (SLAs) to ensure high levels of customer satisfaction.
  • Escalate Complex Issues: Escalate complex issues to relevant teams for further investigation and resolution.
  • Enhance Customer Experience: Proactively identify opportunities to improve the customer experience and suggest actionable solutions.
Requirements
  • Education and Experience: Bachelor's degree in business or relevant work experience; minimum 4 years of experience in customer service or a related field.
  • Communication Skills: Excellent verbal and written communication skills; proficiency in using CRM software (preferably Salesforce).
  • Language Skills: Ability to speak multiple languages is a plus.
What We Offer
  • Competitive Salary: ₹8 LPA
  • Benefits: 5 days working, medical insurance.
  • Growth Opportunities: Join a growth-oriented tech company that is building the most preferred one-stop, omni-channel integrated tech-led offering for MSMEs, Individual Home Builders (IHBs), and turn-key construction contractors.