
Web/Mobile Application Technical Support Role
6 days ago
As a Technical Support Specialist, you will collaborate with the Client Success team to deliver high-quality client support for software technical issues.
This role involves providing technical assistance to internal and external stakeholders, including customer service teams, clients, and partners. You will facilitate communication and coordination between the development team based in India and internal and external customers to quickly resolve their problems.
You will be responsible for troubleshooting technical issues with minimal support from the development team, proposing workarounds when fixes are not immediate, and providing timely and accurate customer feedback.
The ideal candidate will possess a Bachelor's degree in Computer Science or Information Technology, experience with tech support for web-based business applications and mobile interfaces, and working knowledge of Linux, Java, JavaScript (React), MySQL, AWS, and other relevant technologies.
They will also have proficiency in browser-based debugging, JSON format, REST API's, database queries, and logs, as well as experience with remote desktop applications, help desk software, and ticket management tools like Clickup, Jira, and Trello.
A strong attention to detail, good problem-solving skills, excellent interpersonal skills, and good written and verbal communication are essential for this role.
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