Quality Assurance Specialist

3 days ago


Pune, Maharashtra, India Mphasis Full time

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Our customer-centric approach is reflected in our Front2BackTM Transformation method, which utilizes the exponential power of cloud and cognitive technologies to provide hyper-personalized digital experiences.

We're seeking a skilled Quality Assurance Specialist to join our team As a key member of our mortgage underwriting team, you'll be responsible for ensuring the highest quality standards are met while working with our clients.

Job Description:

The Quality Assurance Specialist will be responsible for conducting thorough quality checks on homebuyer insurance and employment verification, as well as monitoring written and verbal correspondence. You will also interpret policies while analyzing applicant information, property documentation, and other relevant data.

In addition, you will conduct agenda-driven training sessions to improve process understanding among team members, provide coaching and feedback to enhance performance, and act as a backup to the Team Leader when needed.

Requirements:

  • Excellent Communication Skills: We're looking for someone with excellent written and verbal communication skills to effectively collaborate with the team and communicate with stakeholders.
  • Attention to Detail: Our ideal candidate should have a keen eye for detail and ability to assess soft skills.
  • Cognitive Abilities: You will need to demonstrate your ability to analyze complex data, identify patterns, and make informed decisions.
  • Time Management: As a Quality Assurance Specialist, you will be required to manage multiple tasks, prioritize responsibilities, and meet deadlines.
  • Adaptability: You should be flexible and willing to work in a 24/7 environment, including night shifts and weekends.

Compensation and Benefits:

As a Quality Assurance Specialist at Mphasis, you can expect a competitive salary of $85,000 per year, plus additional benefits such as health insurance, retirement plans, and paid time off. Our comprehensive compensation package ensures that you're rewarded for your hard work and dedication.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you're passionate about delivering exceptional results, driving continuous improvement, and fostering a culture of excellence, we encourage you to apply



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