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Java Support Specialist

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Thoothukudi, Tamil Nadu, India beBeeJob Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

About the Role

We are seeking a highly skilled Java Support Specialist to join our team. This individual will play a critical role in maintaining and enhancing our production systems, working closely with engineers to develop solutions for customer-reported problems.

Your Key Responsibilities:

  • Solve complex technical issues through analytical skills and expertise in Java and Spring Boot.
  • Collaborate with the engineering team to resolve customer escalations and improve overall product quality.
  • Participate in daily scrum meetings to update the development team on ongoing escalation statuses.
  • Develop tools and techniques to facilitate root cause analysis using available data and code base insights.
  • Reduce time-to-resolve for product issues by addressing them promptly after RCA.
  • Provide timely updates to issue reporting teams to enhance customer satisfaction.

Required Expertise:

  • Bachelor's degree or higher in a relevant field.
  • At least 6 years of experience in technical product support, preferably in an escalations team.
  • Experience as an L3 escalation engineer handling complex customer issues.
  • Proficiency in software development using Java technologies.
  • Good understanding of MySQL/MariaDB/RDBMS and database concepts.
  • Familiarity with Microservice architecture environments on AWS.
  • Strong analytical skills and attention to detail for effective troubleshooting and root cause analysis.

Why Join Us?

  • Competitive salary and benefits package.
  • Culture focused on talent development with opportunities for growth and higher education sponsorships.
  • Chance to work with cutting-edge technologies.
  • Diverse and inclusive work environment embracing diversity and promoting equality.