Lead Collector

We are seeking an experienced and skilled professional to lead our Accounts Receivable team.

• Manage the Order to Cash (O2C) process, including billing, collections, and dispute resolution.
• Ensure accurate and timely invoicing as per Service Level Agreements, with all supporting documentation.
• Review client contracts to prevent any discrepancies in invoicing.
• Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
• Communicate with clients via email and phone for collection of overdue payments.
• Record customer feedback and facilitate prompt resolution.
• Coordinate with internal teams for timely issue resolution.
• Ensure achievement of team Key Performance Indicators (KPIs) and individual deliverables.
• Monitor and manage collections in line with contract Time And Action Targets.
• Generate accurate and timely reports for collections.
• Raise payment release requests to Treasury for salary disbursements to associates.
• Conduct client visits as required.
• Identify and escalate high-risk accounts to management.
• Drive continuous process improvements and best practices.
• Prepare monthly and quarterly management reports.
• Maintain accurate records of invoices, payments, and related correspondence.

Qualifications:

• A degree in Commerce or a related field. An MBA in Finance is preferred.
• Proficient in MS Office applications, especially Excel.