Business Intelligence Analyst
4 weeks ago
Amazon's CS Consumer Tech and Product (CTAP) team is seeking an experienced Business Analyst to join their Customer Experience Team. As a key member of the team, you will work independently in a fast-paced and ambiguous environment to identify customer pain points and drive change throughout the organization.
Key Responsibilities:
- Data Analysis and Insight Generation: Engage in advanced data analysis to uncover trends and correlations, utilizing statistical methods and tools to drive insightful recommendations for business strategies and process improvements.
- Reporting and Dashboard Development: Develop automated reports and interactive dashboards using BI tools like Tableau, QuickSight, PowerBI, focusing on creating user-friendly and efficient data visualizations to support business decisions.
- Stakeholder Collaboration and Communication: Work closely with stakeholders across various departments, including program, product, legal, and tech teams, communicating complex data insights effectively and implementing optimal communication mechanisms based on stakeholder needs.
- Data Mining and Query Optimization: Perform data mining from a variety of sources, writing efficient queries with minimal post-processing needs, handling large datasets, and ensuring data fidelity through triangulation techniques.
- Process Improvement and Automation: Continuously improve and scale data processes, leading initiatives for full-scale automation in collaboration with data engineering teams, enhancing data accuracy and operational efficiency.
About the Team:
The CS Consumer Tech and Product (CTAP) team is a diverse group of builders, co-located across Bangalore, Hyderabad & Luxembourg. Our innovations have received Amazon-wide recognition, with awards like Door-Desk and the Empty Chair award. We own and enhance the post-order CX across Consumer marketplaces, working on products such as SmartRouting, Voice and Chat-Bot, Self-Service Solution Cards, Notifications on Email/SMS/Push, Your-Orders, Progress-Tracker, and AC3.
Required Qualifications:
- 1+ years of tax, finance or a related analytical field experience
- 2+ years of complex Excel VBA macros writing experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
Preferred Qualifications:
- Experience working with Tableau
- Experience using very large datasets
Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.
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