Electrical and Mechanical Systems Service Manager

1 day ago

Aurangabad, Maharashtra, India beBeeServiceOperationsManager Full time ₹ 18,00,000 - ₹ 27,00,000
Service Operations Manager

As a key member of our team, you will oversee the delivery of high-quality service operations for both electrical and mechanical systems. Your expertise in managing service contracts and projects will ensure efficient and effective delivery, meeting customer expectations and contractual obligations.

Key Responsibilities:

  • Portfolio Management: Oversee and manage a portfolio of service contracts and projects to optimize service delivery, minimize breakdowns, and improve Turnaround Time (TAT).
  • Service Operations Management: Lead day-to-day service operations, ensuring services are delivered within agreed timelines, minimizing breakdowns, and optimizing TAT.
  • Breakdown Management & TAT Optimization: Analyze performance data to improve Turnaround Time (TAT), enhancing service quality and customer satisfaction.
  • Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Spare Parts & Stock Management: Oversee the management of spare parts, ensuring inventory levels meet service demands.

Requirements:

  • Education: Bachelor's degree in Electrical, Mechanical Engineering, or a related field.
  • Experience: Minimum 10 years of experience in service management, with at least 5 years in a leadership role.
  • Technical Expertise: Strong knowledge of electrical and mechanical systems, service operations, and breakdown management.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Problem-Solving: Strong analytical and problem-solving skills with a focus on continuous improvement.
  • Leadership: Proven experience leading and managing teams, with the ability to inspire and develop staff.
  • Project Management: Experience in managing multiple service projects simultaneously, with a focus on deadlines, quality, and budget.
  • Software Proficiency: Proficiency in using MS Office Suite and service management software (e.g., SAP, ServiceNow, etc.).
  • Strong Organizational Skills: Ability to prioritize and manage multiple tasks, with high attention to detail and commitment to service excellence.

What We Offer:

  • Opportunity to Work with a Dynamic Team: Collaborate with experienced professionals who share your passion for delivering exceptional service.
  • Professional Growth and Development: Enhance your skills and knowledge through training and development programs.
  • Competitive Compensation and Benefits: Receive a competitive salary and benefits package that reflects your value to the organization.

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