Operations Manager
4 days ago
At Amazon, customer obsession is a way of life. We are committed to being Earth's most customer-centric company where people can find and discover anything they want to buy online.
We strive to be innovative and creative in all aspects of our business. Our employees are the driving force behind this innovation, and we provide them with an environment where they can relentlessly improve the experience for our customers every day.
We are a highly data-driven company that is passionate about its customers. Ensuring timely delivery of orders with quality is crucial, and our fulfillment centers (FCs) play a vital role in this process. The processes at these centers are largely manual, involving a large number of associates. One critical role is that of a Process Associate who mentors/guides associates towards meeting customer expectations by following standard work practices while prioritizing safety & quality.
Job Responsibilities:
Daily Management of Shift:
• Administrative management of associates
• Job allocation to associates
• Monitoring and mentoring of associates on productivity, quality, and safety.
• Monitor status of counts and problem-solve queues
Responsibilities:
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective workstations on a daily basis
• Stand-in for TL / AM
Requirements:
• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 21kgs, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
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