
Financial Services Professional
5 hours ago
Senior Associate
OverviewTo be successful in this role, you will need to have a solid understanding of financial services industry and relevant legislation. You should also possess good communication skills, both written and verbal, as well as the ability to generate creative solutions to address problems.
Key Accountabilities- Provide superior service to funds, members and key stakeholders meeting Service and quality standards.
- Complete daily processing within required Service Standards.
- Operational Management:
- Provide superior service to funds, employers and members by meeting Service and quality standards.
- Process and complete all operations administrative.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
- Quality review work to minimise rework of tasks and maintain high quality standards.
- Ensure the quality and productivity standards are met.
- Complete all transactions across funds as required.
- Communicate effectively with internal and external stakeholders to resolve enquiries.
- Complete adjustments and investigations as appropriate and as instructed.
- Participate as a positive member of the team by co-operating with others to achieve the teams goals.
- Governance & Risk:
- Comply with all company policies, our core values and procedures.
- Ensure compliance with all legislative, financial and fund specific procedures to minimise any risk to the business.
- Create and upkeep Business Process Manuals & Make training manuals.
3-5 Years of experience in financial services industry Good understanding of relevant Superannuation legislation Sound knowledge of MS Office and other software packages Previous administration skills data entry / high volume type role, ideally in a financial service industry Accuracy and high attention to detail Possess effective communication skills, both written and verbal Generate creative solutions to address problems and commit to follow through Possess a sound knowledge of technical and compliance issues, understanding the relevant policies and legislation.
Personal Attributes- Good investigation and problem-solving abilities. Ability to follow procedure documents and identify opportunities for process improvements.
- Customer focused with the ability to collaborate with others to achieve desired outcomes.
- Ability to prioritise and time manage multiple tasks to meet tight deadlines.
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